eBook Basics and Troubleshooting

What is an eBook?

An eBook is an electronic version of a book which you can download to your computer. Your eBook is presented in Adobe PDF format. You can save your eBook to your computer. You can then open and read your eBook using Adobe Reader or Adobe Acrobat sofware.

What software do I need to open and read my eBook?

All of our eBooks are produced and delivered in Adobe PDF format. You will need either Adobe Acrobat or Adobe Reader software version 5.0 or later installed on your computer in order to open and read your eBook. If you do not have Adobe Reader software on your computer you can download and install a free copy from the Adobe website by clicking here.

How do I order an eBook?

It is very easy to order an eBook. Just add the eBook you would like to purchase to your shopping cart. After completing the checkout process you will see a confirmation screen. The confirmation will include a link to download your eBook. If you ordered multiple eBooks you will have a seperate link for each eBook. Click on the link to download your eBook. You will have the option of either opening or saving the file to your computer. We suggest that you save the file to your personal computer. Be sure to indicate and remember the location that you saved your file so that you can find it easily when you wish to read it.

What do I do if I lose my eBook?

You can download your eBook again by logging onto your account and going to your order history. Your download link will be available under your order date. We do not limit the amount of time you have to download your eBook. If you ever lose your eBook you can always redownload it.

Does my download link expire?

No. Unlike some eBook publishers we do not place an expiration date on your download link. You can download your eBook as many times as you wish. Keep in mind that we update these eBooks with new features and information on a frequent basis. After updating the previous eBook version will no longer be available.

Can I print out my eBooks?

Yes. Most eBook publishers do not allow you to print an eBook because of copyright restrictions. We know that it is sometimes easier and necessary to print out and read a hard copy of these books rather that be restricted to reading them on screen. For that reason we allow printing of all our eBooks.

Am I allowed to make a copy of the eBook or email a copy to a friend?

No. All of our eBooks are copyrighted. It is against the law to make and distribute copies. The eBook is licensed only to you. Only you have the right to read it. You may make backup copies for your own use, but you may not share them with others. We price our books very competitively and we do not encrpyt our books, which would place restrictions on their use make them much harder for you to use. We believe our customers are honorable people and trust them not to steal from us and our authors.

Can I buy multiple copies of of one eBook?

You are able to download your eBook as many times as needed, so there is no reason to buy multiple copies.

I Can't Download My eBook or my downloaded eBook has blank pages

If you have problems downloading your eBook, it is most likely due to internet security settings on your computer. Try changing your security settings to a lower level and redownloading. If you prefer not to change your settings or if you continue to have download problems, please let us know and we will be happy to email your purchased eBook.

Some brower settings do not allow you to download and view a PDF file. To work around that problem do not open your downloaded eBook in your browser. Instead, right click on your download link and click on "save link" or "save link location". Then save to a location that you can easily find on your computer. You can then open the eBook from that location.

When I click on my order history it says I'm not allowed to access the account

This is due to internet security settings on your computer. Try changing the security settings on your computer to a lower level. If you prefer not to change your settings please contact us for assistance with your account.